Support Commitment

We strive to respond to every customer’s support request within the same business day, with progress follow up to keep customer updated.

We offer our customer 2 variants of maintenance contract: basic, and premium. Customer can contact our hotline number +6012-513 7237 during support line hours stipulated below:

SMS Support Line hours for Basic coverage are:

• 8:30am to 5:30pm
• Monday to Friday, excluding Malaysian Public Holidays

SMS Support Line hours for Premium coverage are:

• 24 hours daily
• Monday to Sunday