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Backup, Disaster Recovery & Resilience

When something goes wrong, the question is how quickly you’re operational again. SMSSB’s backup and DR is built to be tested and proven — so you know it works before you need it.

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Capabilities

What you get under the engagement.

CAP / 01

Backup

Protection across endpoints, servers, virtual machines and cloud platforms — using Commvault or ATZO Cloud Plus™, matched to your environment. Backups are automated and secure, with immutable copies that protect against ransomware. Recovery is fast and granular — a single file or an entire system.

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Disaster recovery

Disaster recovery with clear, documented targets — how much data you could lose if something fails (RPO), and how quickly your business will be operational again (RTO). Delivered through Commvault or ATZO Cloud Plus™.

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Secure file recovery

Restore exactly what you need — from a single file to a full folder — without recovering everything. For organisations that require data to stay in Malaysia, we recommend ATZO Cloud Plus™, with backup storage kept local for data sovereignty.

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Recovery rehearsals

We don’t just assume recovery works — we prove it. Recovery drills are run at a frequency that suits your needs — quarterly, half-yearly or yearly — with results documented and any weaknesses fixed before they matter.

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Ransomware resilience

Backups that ransomware can’t touch. Copies are locked so they can’t be changed or deleted (immutable), kept isolated from your main network (air-gapped), and checked regularly to confirm they’re clean and usable (integrity verification).

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Reporting

Clear periodic reporting on the health of your backups — what’s protected, whether backups are succeeding, and how recovery tests performed. Ready to share with your auditors.

Technology partners

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CommvaultAcronis

Frequently asked

What customers ask before signing.

Delivered through Commvault or ATZO Cloud Plus™ — matched to your environment — this service protects your critical business data wherever it resides, across physical, virtual and cloud environments. It covers servers, endpoints, email data (including Microsoft 365, Gmail and etc) and cloud workloads, with full-image and file-level backup across a wide range of platforms.

Your backup platform provides complete backup and recovery with strong AES-256 encryption for data at rest and in transit. You can restore in the format you need — full system images or individual files — to physical, virtual or cloud environments. Backups run automatically on a schedule, with no reliance on portable hard drives.

Both platforms are built for rapid recovery — including fast restore of clean data and the ability to spin up workloads in the cloud to minimise downtime. Recovery objectives (RPO and RTO) are defined and tested during setup, so you’re never discovering your recovery capability for the first time during an actual incident.

Both platforms store immutable backup copies that ransomware cannot alter or delete — and those copies can be kept air-gapped, meaning isolated from your main network so an attack can’t reach them. Either way, a clean copy is always available to recover from. With ATZO Cloud Plus™, cybersecurity is built into the same platform — AI-based behavioural detection works to block ransomware before it can encrypt your data, bringing protection and recovery together.

Yes — both platforms back up and archive Microsoft 365 data, with tamper-proof archives that support eDiscovery, legal hold and regulatory requirements. ATZO Cloud Plus™ additionally includes built-in email security against phishing and malware.

Recovery testing is part of our managed service commitment — we validate that your backups restore correctly, so you have confidence in your recovery capability before you ever need it.

We provide full documentation of your backup configuration and assist with handover to any new provider. Your backup data remains accessible during the transition period, and we ensure continuity of protection throughout.

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Data Management & Collaboration

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